Seen Privacy Policy

Last updated: November 6, 2026 · Applies to: the Seen app (iOS TestFlight and Google Play testing)

Who we are

Seen ("we," "us," "the app") is developed and operated by Seen Live App, based in Ontario, Canada. Questions or requests about your privacy: seenlive.support@gmail.com.

What we collect

Account information. Your email address, password (stored only as a secure hash by our authentication provider) or your Google / Apple sign-in, display name, username, and birthdate. Your birthdate is used to confirm you're 13 or older and to keep accounts of users under 18 private.

Profile and preferences. Your profile photo (optional), favorite teams, private/public setting, and notification preferences.

What you log and post. The games you log (date, teams, stadium, seat if you add it), the players credited to those games from official box scores, the people you tag, your Must-See lists, scouting reports, stadium reviews, comments, likes, and follows.

Photos you add. Photos you attach to a game's card are stored with that game so they appear on your card. Photos you scan to identify a game (a ticket or a shot from the stadium) are sent to Google Cloud Vision to read the text and recognize logos and landmarks; they aren't stored unless you also add them to the game's card.

Photo date and location (read on your phone only). When you pick a photo to log a game, the app reads the photo's date and GPS location on your phone to suggest which game it was. That location is compared against stadium locations on your device and is never sent to us or stored.

Phone number (optional). If you add your phone number so friends can find you, we store only a one-way hash of it, never the number itself.

Contacts (only if you use them to find or tag friends). Phone numbers from your contacts are hashed on your phone before anything is sent; we only receive the hashes and use them to find friends who are already on Seen. We never receive anyone's actual phone number. If you tag a friend who isn't on Seen yet, we keep a hash of their phone number or email so the tag can reach them if they join; it's removed if the tag is cancelled or your account is deleted.

Usage and diagnostics. We use PostHog to see which screens and features are used and to diagnose problems, tied to your account so we can follow up on bug reports. PostHog estimates your approximate location (city and country) from your internet connection's IP address for these statistics; we never collect your precise location. We don't record your screen.

Device information. If you turn on notifications, your device's push token, so we can send you notifications you've chosen.

How we use it

To run the app: logging games, building your collection and stats, social features (following, tagging, comments, likes), recommendations inside the app (for example, upcoming games for your Must-See list), notifications you've turned on, keeping the community safe, and fixing problems.

Who we share it with

We do not sell your data and do not show ads. Your data is never given to advertisers or data brokers.

Service providers that process data for us, only to run the app:

• Supabase — database, sign-in, file storage, and server functions.
• PostHog — product analytics and diagnostics.
• Google Cloud Vision — reading text, logos, and landmarks in photos you choose to scan.
• OpenAI moderation — automatic screening of community thread posts for abusive content.
• Expo — delivering push notifications.
• Sports data providers — game schedules and box scores. We don't send them anything about you.

What other people can see

Adult accounts are public by default: your profile, logged games, and collection can be seen by other Seen users. You can make your account private in Settings, so only followers you approve can see them. Accounts of users under 18 are always private. Because attendance history shows where and when you've been, please choose your setting with that in mind.

When you tag a friend and they accept, the game is linked between your two accounts. The game itself (date, teams, box score) is shared; each person's own photos and notes stay with their own copy.

Children

Seen is not for children under 13, and accounts can't be created with a birthdate under 13. If we learn an account belongs to someone under 13, we delete it. Users aged 13 to 17 can use Seen, but their accounts are always private.

Keeping your data safe

Data is sent over encrypted connections (HTTPS) and stored with Supabase, with access rules so that private data is only readable by the people it's meant for. Photos are stored in private storage and shown only through short-lived links.

Keeping and deleting your data

We keep your data while your account is open. You can delete individual games or photos at any time.

Deleting your account: in the app, go to Profile → ☰ menu → Settings → Delete Account. This permanently deletes your account, profile, logged games, lists, posts, comments, likes, follows, and the photos and profile picture you uploaded. If you'd linked a game with a friend, their copy of that game stays on their account; only yours is removed. If you can't use the app, email seenlive.support@gmail.com from your account's email address and we'll delete it within 30 days.

Exporting your data: Profile → ☰ menu → Settings → Export My Data downloads your profile and logged games.

Your rights

You can access, correct, export, or delete your data at any time, as described above, or by emailing us. If you're in Canada, we aim to handle personal information in line with PIPEDA (consent, limited use, and access to your own data).

Changes to this policy

If anything important changes, we'll update this page and tell users in the app.

Contact

Seen Live App · seenlive.support@gmail.com